Powered by GPT-4o
Leverage cutting-edge AI to achieve up to 96% automation, enabling seamless customer communication.
Utilize Watermelon’s GPT-4o-powered generative AI chatbot to reduce simple, routine tasks and establish a support system capable of human-like communication 24/7. By providing instant customer responses, you can enhance customer satisfaction while also improving workplace satisfaction for your support team.
Always Stay Connected with Your Customers
Streamline and centralize your customer communication with Watermelon!
Manage all conversations in a single inbox instead of switching between multiple tools, enabling efficient collaboration with team members and streamlined customer support.
Chatbot Enhancement
Automate Your Operations Further with Integration Features
Boost your operational efficiency by using Watermelon’s user-friendly integration features to connect your chatbot with customer support, sales, marketing, and recruitment tools. Automate tedious tasks and streamline your workflows effortlessly.
Support System That Operates 24/7
Enable 24/7 communication with real-time live chat.
Streamline communication with your customers through live chat. Provide personalized customer support to enhance your brand image and boost customer satisfaction.
Data-Driven Customer Engagement
Deliver an optimal customer experience with integrated customer data and management features.
Leverage insights from Watermelon’s analytics data, CRM, and custom fields to personalize interactions and deepen your understanding of each customer.
96% Response Rate with Free-Form, Human-Like Conversations
Unlike rigid, fixed questions and answers, users can ask in a free-form, conversational style, and Watermelon provides highly accurate, human-like responses.
Watermelon automates this type of communication with 96% accuracy.
When the system encounters questions it cannot answer, it seamlessly transfers the conversation to a human agent and can learn from the agent’s responses for future interactions.
Build and Update Your Bot in Just One Minute!
Traditional AI chatbots require training materials or sheets with one-to-one question-and-answer pairs. With Watermelon, you simply paste a webpage URL or upload documents, and it learns automatically.
Watermelon supports various document formats (doc, docx, txt, pdf), allowing it to learn from the latest materials, such as sales documents.
Thanks to its no-code interface, the bot can be easily updated, enabling always up-to-date customer support.
Centralize All Customer Interactions in One Place
Beyond website chat, all messages from customer touchpoints can be centralized and managed within the same messaging interface on Watermelon.
From there, messages can be easily forwarded to team members, significantly boosting team productivity while drastically reducing the risk of missed responses.
Automatically Detect the Language of Questions and Enable Natural Conversations in That Language
Watermelon’s chatbot can automatically detect the language of a question and respond in the same language the customer is using.
There’s no need to train the bot in multiple languages. It uses a single base language and performs high-speed, accurate translations to conduct seamless conversations.
For example, in industries like travel, where multilingual inquiries are common, Watermelon serves as a 24/7 multilingual customer support agent, significantly reducing both workload and costs.
Multi-Channel Integration
Chatbots created with Watermelon can be used on platforms like Instagram, Facebook Messenger, WhatsApp, and more, eliminating the need to develop separate bots for each application.
You can also create channel-specific bots to provide tailored support for different customer needs on each platform.
All inquiries from every customer touchpoint are consolidated in Watermelon’s message dashboard, enabling seamless collaboration within your team.
